Operations Plan
The operations plan explains how ANCORACÁ ROUTES will manage its daily activities to provide safe, efficient, and culturally rich tourism experiences. The company combines digital coordination with personal attention, using both online platforms and direct communication with tourists. The goal is to ensure that every traveler feels informed, secure, and connected during their experience.
Since the business is small, every operational area works closely together to maintain quality service. The main areas are administration, human resources, customer service, logistics, and accommodation.
| Operational Area | Main Activities | Who is Responsible | Tools or Resources | Expected Results |
| Administration | Legal registration, accounting, permits, property registration | Accountant & Legal Advisor | MINCETUR registration, bookkeeping software | Legally compliant, organized operations |
| Human Resources | Recruit and train local guides, caretakers, and cleaning staff | HR Manager & Training Specialist | Local hiring, workshops | Skilled and motivated local team |
| Customer Service | Booking management, tourist inquiries, feedback handling | Customer Service Coordinator | Website, WhatsApp, phone calls, booking platforms | Quick responses, safe and friendly communication |
| Logistics | Tour routes, transportation, accommodation readiness | Operations Manager | Vehicles, checklists, safety gear | Safe and smooth tours |
| Accommodation | Prepare grandparents’ house, guest hosting, housekeeping | Caretakers & Local Handyman | Beds, furniture, cleaning materials, local decoration | Comfortable and culturally authentic lodging for 6–10 tourists |
Chart 1. Adapted from MINCETUR (2024) “Manual de Buenas Prácticas para Servicios Turísticos” and company planning notes.
This chart shows how ANCORACÁ ROUTES will organize its main operations. It explains who is in charge, what tools they use, and what outcomes are expected. For example, customer service uses digital tools like WhatsApp and booking platforms, but also includes phone calls, because many travelers feel safer when they can speak with someone directly. The use of both digital and personal communication helps build trust and ensures that tourists feel comfortable before and during their trips.
The following paragraphs describe in more detail how each operational area will work in practice:
Administration will manage legal registration, permits, accounting, and property registration to ensure that all tours and lodging follow Peruvian tourism regulations. An accountant and a legal advisor will supervise these processes to keep everything formal and organized.
Human Resources will focus on recruiting and training local tour guides, caretakers, and cleaning personnel. Guides from Huaraz and nearby villages are preferred because they know their culture, stories, and hidden spots better than anyone. Their natural connection with the place makes tours more personal and attractive for visitors.
Logistics will take care of tour route planning, transportation, and accommodation readiness. The operations manager will coordinate schedules, verify safety measures, and make sure vehicles and tools are in good condition.
Customer Service will manage all bookings, questions, and feedback for both tours and lodging. The team will use digital tools like the website, WhatsApp, and booking platforms such as Booking.com and TripAdvisor. However, there will also be phone communication available, since many tourists still prefer direct contact for trust and safety reasons. This personal communication helps build confidence and gives fast assistance when needed.
Accommodation Management will focus on preparing my grandparents’ house to receive tourists. The team will clean, furnish, and decorate the house with local materials and traditional elements. Minor repairs and safety checks will be completed by a local handyman. The caretakers will manage daily activities like check-ins, housekeeping, and guest service. The house will offer space for 6 to 10 tourists, providing small, friendly group stays that match the style of short cultural tours.
In my experience, it is most feasible to hire local tour guides because they know their place better than outsiders. Guides who have grown up in Huaraz or smaller near towns can explain cultural, natural, and historical details in ways that are more authentic and engaging. Tourists appreciate these personal insights, which cannot easily be provided by foreign guides, making the experience more attractive and memorable.
Their expertise allows ANCORACÁ ROUTES to offer authentic and memorable experiences that larger agencies or foreign guides cannot replicate easily.
CONCLUSION
The operations plan ensures that ANCORACÁ ROUTES runs efficiently while maintaining personal attention and cultural authenticity. The combination of local workers, digital tools, and phone communication makes the service reliable and warm. This balance between technology and human interaction builds confidence among tourists and strengthens the company’s connection with the local community.
References
MINCETUR. (2024). Manual de buenas prácticas para servicios turísticos. Retrieved from https://www.gob.pe/institucion/mincetur/campa%C3%B1as/40791-subvencion-economica-para-guias-de-turismo-y-artesanos
MINCETUR. (2024). Reporte regional de turismo Ancash 2024. Retrieved from https://cdn.www.gob.pe/uploads/document/file/6136995/5420947-reporte-regional-de-turismo-ancash-ano-2024%282%29.pdf?v=1755554996
TuSalario. (2024). Salario de guías de turismo en Perú. Retrieved from https://tusalario.org/peru/salario/reporte-de-salarios/el-salario-de-guias-de-turismo-es-de-s-1-264-hasta-s-2-758-por-mes
Company websites (2024–2025):
• Huaraz Turismo – https://www.huarazturismo.com/
• Golden Expeditions – https://www.goldenexpeditionperu.com/
• Andean Summit Adventures – https://www.andeansummitadventures.com/
• TripAdvisor (2025) – https://www.tripadvisor.com/Tourism-g304039-Huaraz_Ancash_Region-Vacations.html